Welcome to Alpha Tow Services LLC. These Terms & Conditions govern your use of our website and your interactions with Alpha Tow Services LLC (“Alpha Tow Services,” “we,” “us,” or “our”).
By using our website or requesting our towing or roadside assistance services, you agree to these Terms & Conditions to the extent applicable to your use of our website and services.
1. Towing and Roadside Assistance Services
Alpha Tow Services LLC provides towing and roadside assistance services in accordance with the service requested by the customer or arranged through a roadside assistance company, insurance company, motor club, vehicle manufacturer, dealership, fleet provider, or other service partner.
Service availability, pricing, response times, locations, and other service conditions may vary depending on the circumstances of the requested service.
2. Customer Communications
When you request or receive towing or roadside assistance services from Alpha Tow Services, we may contact you by telephone, SMS/text message, email, or other appropriate communication method to coordinate and complete the requested service.
Communications may include service confirmations, driver dispatch information, estimated arrival times, location coordination, service status updates, and customer support.
3. SMS / Messaging Terms
Consent to Receive Messages
If you provide consent to receive SMS/text messages from Alpha Tow Services LLC, you agree to receive informational and service-related messages concerning your requested towing or roadside assistance service. SMS consent is optional and is not a condition of purchasing any goods or services.
These messages may include:
Service confirmations
Driver dispatch notifications
Driver arrival notifications
Estimated arrival time updates
Location coordination
Service status updates
Customer support communications
Other information reasonably necessary to coordinate or complete a requested service
Message Frequency
Message frequency varies depending on the customer’s requested service and the communications necessary to coordinate or complete that service.
Message and Data Rates
Message and data rates may apply.
How to Opt Out
You may opt out of future SMS messages at any time by replying STOP to an Alpha Tow Services text message.
After you send STOP, you may receive a confirmation message that you have been unsubscribed. You will no longer receive non-essential service-related SMS messages from Alpha Tow Services unless you later provide consent to receive them again.
Help
For help with SMS messaging, reply HELP to an Alpha Tow Services text message or contact us using the contact information available on our website.
Privacy and Mobile Information
No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. SMS opt-in data and consent information will not be shared with any third parties for marketing purposes.
For additional information about how Alpha Tow Services collects, uses, and protects personal information, please review our Privacy Policy.
4. Service Communications From Third-Party Providers
Some towing and roadside assistance services may be arranged through third-party providers such as insurance companies, roadside assistance companies, motor clubs, vehicle manufacturers, dealerships, or other service partners.
When a third party arranges a service with Alpha Tow Services, the customer may receive information about Alpha Tow Services as the assigned towing or roadside assistance provider.
Alpha Tow Services may use the customer information provided to us by the service partner to contact the customer and coordinate the requested service.
5. Website Use
You agree to use this website only for lawful purposes and in a manner that does not interfere with the operation, security, or availability of the website.
You may not use the website to submit fraudulent, misleading, abusive, or unlawful information.
6. Third-Party Websites
Our website may contain links to third-party websites or services. Alpha Tow Services LLC does not control those third-party websites and is not responsible for their content, availability, privacy practices, or terms.
7. Privacy Policy
Your use of our website and services is also subject to our Privacy Policy.
Our Privacy Policy explains how Alpha Tow Services LLC collects, uses, stores, and protects personal information and provides additional information regarding SMS/text messaging.
8. Changes to These Terms
Alpha Tow Services LLC may update these Terms & Conditions from time to time.
When changes are made, we will update the Effective Date at the beginning of this page.
9. Contact Us
If you have questions regarding these Terms & Conditions, our services, or SMS messaging, please contact Alpha Tow Services LLC using the telephone number or email address provided on our website.
Alpha Tow Services LLC
Towing & Roadside Assistance
SMS Messaging Summary
You agree to receive informational and service-related messages from Alpha Tow Services LLC when you provide SMS consent. Message frequency varies. Message and data rates may apply. For help, reply HELP. To opt out, reply STOP.
