Alpha Tow Services LLC (“Alpha Tow Services,” “we,” “us,” or “our”) respects your privacy and is committed to protecting the personal information you provide to us when you visit our website, contact us, or request towing and roadside assistance services.
This Privacy Policy explains what information we may collect, how we use it, how we may share it, and the choices available to you.
1. Information We Collect
Depending on how you interact with Alpha Tow Services, we may collect information such as:
Name
Telephone number and mobile telephone number
Email address
Vehicle information, including make, model, year, and identifying information provided for a service request
Pickup, roadside, or destination location information
Information about a towing or roadside assistance request
Service appointment or dispatch information
Information you provide when communicating with our employees or drivers
Information submitted through forms on our website
Information contained in communications related to a requested service
Website and device information, such as IP address, browser type, device type, and pages visited
We collect only information that is reasonably necessary for our business operations, website functions, customer communications, and the provision of towing and roadside assistance services.
2. Information Received From Third Parties
Alpha Tow Services may receive customer and service information from third parties that arrange, dispatch, coordinate, or refer towing and roadside assistance services.
For example, a roadside assistance company, motor club, insurance company, vehicle manufacturer, fleet provider, dealership, or other service partner may provide Alpha Tow Services with information necessary to perform a requested service.
This information may include the customer’s name, telephone number, vehicle information, service location, destination, incident information, and other information necessary to complete the requested service.
We use information received from these parties to provide and coordinate the requested towing or roadside assistance service and to communicate with the customer about that service.
3. How We Use Personal Information
We may use personal information to:
Respond to customer inquiries
Provide towing and roadside assistance
Coordinate service requests and dispatch drivers
Confirm service details
Contact customers regarding their requested service
Confirm or clarify a customer’s location
Provide estimated arrival times and driver arrival updates
Communicate service status and other information necessary to complete a requested service
Provide customer support
Process and document transactions
Communicate with roadside assistance companies, insurance companies, motor clubs, dealerships, fleets, or other service partners when necessary to provide the requested service
Maintain business and service records
Protect our website, systems, customers, employees, and business
Prevent fraud, abuse, and unauthorized activity
Comply with applicable legal and regulatory requirements
We do not use service-related SMS messaging for promotional or marketing campaigns under the SMS program described in this Privacy Policy.
4. Telephone and SMS / Text Messaging
Alpha Tow Services LLC may send SMS/text messages to customers who have provided consent to receive service-related communications.
SMS messages may include:
Towing or roadside assistance service confirmations
Driver dispatch notifications
Driver arrival notifications
Estimated arrival time updates
Location coordination
Service status updates
Information needed to complete a requested service
Customer support communications
SMS Consent
When Alpha Tow Services contacts a customer by telephone regarding a requested towing or roadside assistance service, the customer may be asked whether Alpha Tow Services may communicate with them by SMS for purposes related to that service.
By affirmatively consenting to receive SMS messages, the customer agrees to receive service-related text messages from Alpha Tow Services LLC at the mobile telephone number provided.
Consent to receive SMS messages is not a condition of purchasing any goods or services.
Message Frequency
Message frequency varies depending on the customer’s requested towing or roadside assistance service and the communication necessary to coordinate or complete that service.
Message and Data Rates
Message and data rates may apply.
Opting Out
Customers may opt out of receiving SMS messages at any time by replying STOP to an Alpha Tow Services text message.
After an opt-out request is received, Alpha Tow Services will stop sending non-essential service-related SMS messages to that number, subject to communications that may be necessary to complete an active service or comply with legal obligations.
Help
For assistance with SMS messaging, reply HELP to an Alpha Tow Services text message or contact Alpha Tow Services through the contact information provided on our website.
Mobile Information and SMS Consent Data
Alpha Tow Services LLC does not sell or share mobile telephone numbers, SMS opt-in data, or SMS consent information with third parties or affiliates for their own marketing or promotional purposes.
SMS opt-in data and consent information are not shared with third parties for marketing purposes.
We may disclose information when necessary to provide a requested towing or roadside assistance service, comply with a legal obligation, protect our rights or property, prevent fraud or abuse, or operate our communications and business systems. Such disclosures do not authorize third parties to use SMS opt-in information for their own marketing purposes.
5. How We Share Information
Alpha Tow Services may share personal information when reasonably necessary to operate our business and provide requested services.
Depending on the circumstances, information may be shared with:
Roadside assistance companies and motor clubs
Insurance companies
Vehicle manufacturers
Dealerships
Fleet and transportation service providers
Service dispatch and coordination platforms
Technology and communications service providers
Payment and accounting service providers
Professional advisors
Government authorities or law enforcement when legally required
Other parties when necessary to provide a service specifically requested by the customer
We do not sell personal information for monetary consideration.
We do not sell or share SMS opt-in information or mobile telephone numbers with third parties for their own marketing or promotional purposes.
6. Website Contact Forms
If you submit information through a form on our website, we may collect the information you provide, such as your name, telephone number, email address, and message.
We use this information to respond to your inquiry, provide requested information, communicate regarding a service request, and otherwise provide customer support.
If a website form provides a separate SMS consent option, SMS consent is optional and is not a condition of submitting an inquiry or purchasing services.
7. Cookies and Website Technologies
Our website may use cookies and similar technologies to help operate the website, remember preferences, improve website functionality, understand website usage, and protect the website against spam or abuse.
Some cookies may be placed by third-party services that provide functionality, security, analytics, embedded content, or other website services.
You may be able to control cookies through your browser settings. Disabling certain cookies may affect website functionality.
8. Third-Party Websites and Services
Our website may contain links to third-party websites or services.
Third-party websites operate under their own privacy policies and terms. Alpha Tow Services is not responsible for the privacy practices of websites or services that we do not control.
If you interact with embedded content or third-party services displayed on our website, those third parties may collect information according to their own policies.
9. Data Security
We take reasonable administrative, technical, and organizational measures designed to protect personal information against unauthorized access, disclosure, alteration, or destruction.
However, no website, electronic transmission, computer system, or method of storing information can be guaranteed to be completely secure.
10. Data Retention
We retain personal information for as long as reasonably necessary to provide services, maintain business and service records, resolve disputes, comply with legal and accounting requirements, protect our business, and fulfill other legitimate business purposes.
Retention periods may vary depending on the type of information and the reason it was collected.
11. Children’s Privacy
Our website and services are intended for a general audience and are not directed toward children under the age of 13.
We do not knowingly collect personal information from children under 13 through our website.
If we learn that we have inadvertently collected personal information from a child under 13, we will take reasonable steps to delete that information.
12. Your Privacy Choices and Rights
Depending on applicable law, you may have rights regarding personal information that Alpha Tow Services maintains about you.
These rights may include requesting access to, correction of, or deletion of certain personal information, subject to applicable legal exceptions and requirements.
You may also have the right to request information about how your personal information is collected, used, or disclosed.
To make a privacy-related request, contact Alpha Tow Services using the contact information provided on our website.
We may need to verify your identity before completing certain privacy requests.
13. SMS Consent Is Not Required to Purchase Services
Your consent to receive SMS messages from Alpha Tow Services is voluntary and is not a condition of purchasing towing or roadside assistance services.
You may request service from Alpha Tow Services without consenting to receive non-essential SMS communications.
14. Changes to This Privacy Policy
Alpha Tow Services LLC may update this Privacy Policy from time to time to reflect changes in our business, website, services, technology, or applicable legal requirements.
When we update this Privacy Policy, we will update the Effective Date shown at the beginning of the policy.
We encourage visitors and customers to review this Privacy Policy periodically.
15. Contact Us
If you have questions about this Privacy Policy, our privacy practices, or SMS communications, please contact:
Alpha Tow Services LLC
Please use the telephone number, email address, or other contact information provided on our official website to contact us regarding privacy questions or requests.
